We Mow Omaha lawn mowing service FAQ.
Frequently Asked Questions
What is the tall grass policy?
If your grass is 6" to 12" tall, we may charge 2x your regular weekly rate. If your grass is over 12" tall we will provide a custom quote and payment must be made before service is performed. We do this because we compensate the lawn crew for the additional time it takes to do the service and for using specialty equipment. Tall grass requires a lot of additional work compared to just mowing the lawn. There are 5 steps to tall grass mowing: step 1) Tall grass must be knocked down to about 6" to 8", step 2), Mow entire lawn again this time cutting it down to 4" to 6", step 3) Rake the tall grass clippings into piles, step 4) Bag up all the piles and step 5) We finish mow the entire lawn again once or twice depending upon the outcome. This process takes time and we do our best to get your lawn back into ship-shape! Let's face it, your lawn will look rough for a few weeks after the tall grass has been cut, but with our expert lawn service our professionals will get your lawn looking awesome in no time! If you have tall grass, we can do it, let's get you started!
How soon can my lawn be mowed?
How did you price my lawn?
We use public data (Zillow & Google Maps) to get information about your lawn and property size to make an accurate price for services and we are running at a 99% accuracy rate. If your lawn is over 8k square feet, an acreage, have a lot fo obstacles in the yard, maybe on a steep incline, or under construction, then we may have to re-price your lawn and we would let you know asap if any changes to the price must be made.
How does payment work?
We accept debit and credit cards just like all other major online shopping businesses and charge your card within 3 days after the scheduled service. The delayed charge gives you time to make sure everything is up to your standards and time for us to fix anything, if needed.
Do I have to be home for my service?
You do not need to be present while we service your lawn. However, if you need to send us a note via email or text message in regards to any additional service or anything else to be aware of on your scheduled service day if you're not home, please do and we can get you taken care of while at your home.
What should I do with my pet on lawn service day?
Please keep your pet inside during lawn service day and we will shut the gate when done.
Do we offer Customer Rewards or Account Credit for Referrals?
YES! For each referral you send us that signs up for weekly or bi-weekly lawn mowing service, you will receive a Credit on your Account equal to 1 week of lawn service after their first week of completed service.
What other services do you do?
We are a complete lawn care company and do everything from lawn mowing, landscape maintenance, aeration, overseeding, bush trimming, bed weeding, Spring Cleanup, Fall Cleanup, storm Cleanup, small tree trimming, mulch, small landcape design and installation, hardscape patio to retaining walls and sprinkler repairs to full sprinkler system installs as well.How may we help you today?